Privacy Policy

Rapaport Privacy Policy

Updated - December 29, 2016

 

1              Overview

1.1          The Rapaport Group of Companies (any company owned at least 51% by Martin Rapaport or any trust settled by Martin Rapaport, and its subsidiaries and affiliates) ("Rapaport" or "we") offers services, including information, pricing, trading, auction, laboratory and grading  services ("the Services") In order to operate the Services and to be in compliance with United States laws and regulations, including the USA PATRIOT ACT and OFAC requirements, Rapaport may ask you to provide us with company, personal, credit card and/or bank account details. This Privacy Policy applies to all Rapaport websites, apps and Services and describes the information we collect and how we use that information.

1.2          Rapaport takes the privacy of your personal information very seriously and will use your information only in accordance with the terms of this Privacy Policy. We will not sell or rent your personally identifiable information or a list of our customers to third parties. However, as described in more detail in Paragraph 4 below, there are limited circumstances in which some of your information will be shared with third parties, under strict restrictions, so it is important for you to review this Privacy Policy.

1.3          By using this website, app or the Services, you agree to accept the provisions of this Privacy Policy. By applying for any of the Services, you expressly consent to our use and disclosure of your personal information in the manner described in this Privacy Policy. This Privacy Policy forms a part of and is incorporated into the terms of the relevant Agreement between you and Rapaport governing the provision of the Services.

1.4          Please note that your personal information will be stored and processed on computers in the United States, in accordance with United States laws. Rapaport will hold and transmit your personal information in a safe, confidential and secure environment. If you object to your personal information being transferred or used as described in this Privacy Policy, please do not register, subscribe for, or use the Services.

 

2              Notification of Changes

2.1          This policy may be revised over time as new features are added to the Services or as we incorporate suggestions from our customers. If we are going to use or disclose your personally identifiable information in a manner materially different from that stated at the time we collected the information, you will have a choice as to whether or not we use or disclose your information in this new manner. Any material changes will be effective only 30 days after we post an amended Privacy Policy.

2.2          We will post the amended Privacy Policy prominently on our website so that you can always review what information we gather, how we might use that information, and whether we will disclose it to anyone. Please check this website at any time for the most current version of our Privacy Policy.

2.3          This website may include links to third party websites. These sites are governed by their own privacy statements, and Rapaport is not responsible for their operations, including but not limited to their information practices. By submitting your information to or through these third party websites you should review the privacy statement of these sites before providing them with personally identifiable information.

 

3              Information We Collect

3.1          Required Information

To subscribe or use the Services, you must provide personal and company details, address, phone number, and e-mail address. In order to trade through our Trading Division or RapNet trading systems, you may be required to provide trade references, credit card, debit card or bank account information. This information is necessary for us to approve your membership and to process transactions or to contact you should the need arise in administering your membership.

If you choose to register or apply for certain optional/additional features, products or Services offered through Rapaport websites, you may be required to provide additional information to establish that you qualify for such features or products.

3.2          Use of Services Information

We record all actions and interactions on our website, including chats and emails sent/received. This includes IP addresses, browser types and access times to create historical logs and analyze trends, administer the site, improve site performance and gather broad demographic information.

3.3          Transaction Information

When you list a diamond for sale, purchase or sell a diamond, or use any of the Services in any way, we record all information related to each transaction.

3.4          Information About You From Third Parties

In order to protect us and our customers against potential fraud, we may verify with third parties the information you provide. In the course of such verification, we receive personally identifiable information about you from such services. This may include background and credit check from a credit bureau or a business information service such as Dun & Bradstreet. Rapaport, at its sole discretion, also reserves the right periodically to retrieve and review a business and / or consumer credit report for any account, and reserves the right to close an account based on information obtained during this credit review process or for any reason whatsoever.

3.5          Additional Verification

If we cannot verify the information that you provide we may ask you to send us additional information (such as your drivers' license, credit card statement, and/or a recent utility bill or other information linking you to the applicable address), or to answer additional questions.

3.6          Website Traffic Information

We automatically receive the web address of the site that you came from or are going to. We also collect information on which pages of our website you visit while you are on the site, the type of browser you use and the times you access our website. We use this information for analytical purposes and to understand our customers' preferences and usage patterns, so as to improve our service and your experience with Rapaport.

3.7          Rapaport Message Center

Messages sent to you and from you through any message center, chat or other Rapaport communication tools are kept and maintained by Rapaport.

3.8          Our Use of "Cookies"

This website uses cookies to enhance your browsing experience. Cookies are small pieces of information saved by your browser onto your computer. Cookies are used to remember and analyze various aspects of your visit. This information is used by us to guarantee a consistent and uninterrupted experience. Cookies will allow you to revisit without losing many of your settings.  You can set your web browser to warn you about attempts to place cookies on your computer, limit the type of cookies you allow or refuse cookies altogether; however, you may not be able to use some or all of the features of the Services if you refuse/disable cookies.

3.9          Customer Service Correspondence

If you send us correspondence, including e-mails and faxes, we may retain such information in the records of your account. We may also record phone calls to or from our various offices. We may also retain customer service correspondence and other correspondence from Rapaport to you. We retain these records in order to measure and improve our customer service, and to investigate potential fraud and violations of our Agreement. We may, over time, delete these records if permitted by law.

3.10        Questionnaires, Surveys and Profile Data

From time to time, we offer optional questionnaires and surveys to our users for such purposes as collecting demographic information or assessing users' interests and needs. The use of the information collected will be explained in detail in the survey itself. If we collect personally identifiable information from our users in these questionnaires and surveys, the users will be given notice of how the information will be used prior to their participation in the survey or questionnaire.

 

4              Our Use and Disclosure of Information

4.1          Internal Uses

We collect, store and process your personal information on servers located in the United States. We use the information we collect about you in order 1) to provide our services and process your transactions, 2) to provide customer service, 3) to determine your eligibility to receive special trading privileges or products and 4) to improve our products and services for the marketing of our Services to you We will not use any personal identification information without your permission.

4.2          Disclosure to Other Rapaport Customers

If you are a registered Rapaport customer, your name, company name, telephone numbers and e-mail address, and other personal information, may be displayed to other Rapaport customers.. Should you be expelled or excluded as a member/customer, your name and member details may be posted online. However, your credit card number will NEVER be revealed to anyone other than 3rd party payment processors,  except with your express written permission or if we are required to do so pursuant to a subpoena or other legal process.

4.3          Disclosure to Third Parties Other Than Rapaport Customers

Rapaport will not sell, rent or share any of your personally identifiable information to third parties, except in the limited circumstances described below, or with your express permission (or with other Rapaport customers as described above). We disclose information we collect in response to a law enforcement request, subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process, including subpoenas from private parties in a civil action.

We disclose information we collect in circumstances in which Rapaport believes the Services are being used in the commission of a crime; when we have a good faith belief that there is an emergency that poses a threat to the safety of you or another person; or when necessary either to protect the rights or property of Rapaport, the Services or our subsidiaries, or affiliates in the Rapaport Group, or for us to render the Services provided. We disclose information we collect to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you).

We share aggregated statistical data with our business partners or for public relations. For example, we may disclose that a specific percentage of our users have addresses in New York. However, this aggregated information is not tied to personally identifiable information. We share your information with our parent, subsidiaries, affiliates and joint ventures to help coordinate the Services we provide to you, enforce our terms and conditions, and promote trust and safety.

We share your information with third party companies that perform services on our behalf, including payment processing, order fulfillment, data analysis, marketing services, e-mail campaigns, hosting services, and customer service. While providing services for us, these companies may access your personal information, and are required to use it solely as directed by us for the purpose of our requested service. We may also share your information with third party companies that we partner with to provide certain services to you in connection with the Services.

4.4          Our Contacts with Rapaport Customers

We communicate with users on a regular basis via e-mail to provide requested Services, and we also communicate by phone or letter. We use your e-mail to send information, transaction confirmations and to send notices and other notices. Generally, users cannot opt out of these communications, but they will be primarily informational in nature rather than promotional. We also use your e-mail address to send you other types of communications which you may opt out of.

4.5          Your Use of Information and Our Services

Where applicable, in order to facilitate the transactions between Rapaport members, our Services may allow you limited access to other users' contact or shipping information. In such circumstances, ss a member you may have access to the member information, email address or other contact or shipping information of other members. By consenting to the applicable License Agreement, you agree that you will not share Rapaport access logins and you will only use this information for: (a) Rapaport-related communications that are not unsolicited commercial messages, (b) using services offered through Rapaport (e.g. diamond sales, shipping or insurance), and (c) any other purpose that such user expressly agrees to after adequate disclosure of the purpose(s). In all cases, you must provide users with the opportunity to remove themselves from your database and review any information you have collected about them. In addition, under no circumstances, except as defined in this Section, can you disclose personally identifiable information about another Rapaport user to any third party without our consent and the consent of such other user after adequate disclosure. Note that law enforcement personnel and other rights holders are given different rights with respect to information they access.

4.6          Spam Prohibited

Rapaport does not tolerate spam. You may not add a Rapaport user to your mail list (email or physical mail) without their express consent after adequate disclosure, even if said user has previously made a purchase from you. We strictly enforce our Anti-Spam Policy. To report Rapaport-related spam, please send an email to: info@diamonds.net.

5              Information Security

5.1          Rapaport is committed to handling your customer information with high standards of information security. We restrict access to your personally identifiable information to employees who need to know that information in order to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with federal regulations to safeguard your nonpublic personal information.

5.2          The security of your subscription to any of the Services also relies on your protection of your password. You may not share your password with anyone. Rapaport will never ask you to send your password or other sensitive information to us in an e-mail, though we may ask you to enter this type of information on the website.

5.3          Any e-mail or other communication requesting your password, asking you to provide sensitive account information via email, should be treated as unauthorized and suspicious and should be reported to Rapaport immediately. If you do share your Rapaport password with a third party for any reason, the third party will have access to your account and your personal information, and you may be responsible for actions taken using your password. If you believe someone else has obtained access to your password, please contact us immediately on help@diamonds.net.

 

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